Privacy Notice

Privacy Policy

1. Introduction

CAPHI is committed to protecting the privacy of all users, including vendors and retailers. This Privacy Policy explains how CAPHI collects, uses, shares, and safeguards data in compliance with Saudi Arabian data protection requirements.

2. Data Collected

• Vendor Data: Commercial registration, bank details, contact information, and product data.
• Retailer Data: Business licenses, outlet information, shipping address, and payment preferences.
• Account Data: Login credentials, user activity logs, and security identifiers.
• Transaction Data: Order details, invoices, and payment records.
• Technical Data: Device information, cookies, and IP addresses.

3. Use of Data

Data is used to:

• Authenticate vendors and retailers.
• Process orders, shipments, and payments.
• Facilitate communication between users and CAPHI.
• Improve platform functionality and user experience.
• Detect fraud and enforce compliance with platform rules.
• Comply with legal and regulatory obligations.

4. Data Sharing

• CAPHI shares necessary data with vendors, retailers, logistics providers, and payment gateways to complete transactions.
• CAPHI may share data with government authorities if legally required.
• CAPHI does not sell personal or business data to third parties.

5. Data Protection

• CAPHI applies technical and organizational safeguards including encryption and restricted access.
• Users are responsible for safeguarding their own login credentials.
• CAPHI will notify affected users in the event of a data breach.

6. Cookies and Tracking

• CAPHI uses cookies to enhance browsing and platform performance.
• Users may disable cookies through browser settings, though functionality may be limited.

7. Data Retention

• Account data is retained while the account is active.
• Transaction records are retained as required by Saudi law.
• Data will be deleted or anonymized once no longer required for business or legal purposes.

8. User Rights

Users have the right to:

• Access their data.
• Request correction or deletion of inaccurate data.
• Object to the use of their data for marketing purposes.
• Request account closure, subject to settlement of obligations.

9. Third-Party Services

CAPHI integrates with third-party logistics and payment providers. Data shared is limited to what is necessary for service delivery.

10. Updates to Policy

CAPHI may revise this Privacy Policy from time to time. Users will be notified of material changes through the platform.

11. Contact Information

For questions regarding data use or privacy, users may contact CAPHI support through official channels listed on the platform.