Shipping & Returns

Shipping & Returns

At CAPHI, we manage the entire fulfillment process to ensure reliable delivery and fair returns for both retailers and vendors.

1. Shipping

• Orders placed by retailers are verified, coordinated with vendors, and shipped to CAPHI’s warehouse for quality checks.
• CAPHI consolidates items and delivers them to the retailer’s address.
• Estimated delivery times are shared at order confirmation, and we proactively inform customers of any delays.
• Partial shipments may be sent when part of the order is ready, at no extra charge.

2. Returns

• Returns are accepted within five (5) business days for damaged, defective, expired, or incorrect items.
• Products must be unused and in original packaging, unless the defect is only visible after opening.
• Refunds or replacements are provided once the returned items are inspected.
• Refunds are processed within 7–14 business days to the original payment method or account.

3. Support

For shipping updates, delivery concerns, or return requests, contact us at:

📧 support@caphi-bestcare.com

Our priority is to deliver products safely, resolve issues quickly, and keep communication transparent for all parties.